FAQs
Everything you need to know about ordering, delivery, and what makes Tyme different.
Orders must be placed before Sunday at midnight. This allows our partner farms to schedule Monday harvests for your exact order — no guessing, no waste.
All orders are delivered on Thursday, typically between 8 AM and 2 PM. You'll receive a confirmation message the morning of your delivery with a tighter window.
We currently deliver across all of Los Cabos, including San José del Cabo, Cabo San Lucas, and the Tourist Corridor. Enter your address at checkout to confirm coverage. We're expanding to Guadalajara and Monterrey in late 2025.
Yes, there is a small minimum of MXN $250 per order to cover our delivery logistics. Most customers spend between MXN $400–$900 per week.
We'll leave your order in a shaded, secure spot at your door. All packaging is insulated and food-safe for up to 3 hours after delivery. Let us know in your order notes if you have a preferred drop spot.
Yes — on Thursday morning you'll receive a WhatsApp message from your delivery driver with an ETA and a photo confirmation when it's been dropped off.
Still have a question?
Our team is available Monday–Saturday, 8 AM–6 PM via WhatsApp or email. We usually reply within a few hours.
Start fresh this Thursday.
Place your order before Sunday midnight and we'll have it at your door by Thursday.